Cancellations: Allowed before shipment. Once shipped, follow the return process.
Returns: 30 days from receipt, unused, in original packaging. Handmade cosmetic variations are not eligible. A 20% restocking fee applies to all non-defective returns.
Refunds: Issued within 2 business days after inspection. Digital products are non-refundable.
Lost Orders: If lost in transit, we will replace after an insurance claim. If marked “Delivered” by the carrier, no replacement or refund will be issued.
All orders are shipped from Canada.
Import duties and fees or customs charges are the responsibility of the buyer (Except United States orders placed after September 8, 2025).
No refunds will be issued for items that are destroyed due to being refused at delivery, or are abandoned due to unpaid duties. For items that are sent back to us due to being refused at delivery, you will receive a refund of the order minus a 20% restocking fee as well as the cost of return shipping. For items that are automatically returned back to us due to an incorrect address or any other reason not listed above, we will offer to reship them to an alternate address once received by us, and applicable RTS and reshipment fees will apply.
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