Frequently Asked Questions

Does RFID-blocking affect the functionality of the tracker?

  • Not at all! In fact, our own minimalist wallet that is specifically designed to work with a special AirTag or SmartTag2 integration has full RFID-blocking capabilities.
  • Similarly, our Ridge wallet AirTag and SmartTag2 modules do not affect the Ridge wallet's RFID-blocking capabilities.

I bought replacement CR2025 batteries but my device isn't working. What should I do?

  • Some coin-cell batteries (e.g. Duracell and Energizer) bought at retail may have a bitter coating on them, which prevents a proper connection. Please try to look for batteries that specifically do not have a bitter coating, or use 99% isopropyl alcohol to rub off the bitter coating and try again.

Is the version with a speaker the same thickness/size as the one without?

  • Yes. Both speaker and non-speaker versions have exactly the same dimensions.

Where do you ship from?

  • All our products are produced, assembled, and shipped from Montreal, Canada.

What is your warranty policy?

  • You can find our warranty policy outlined here.

I saw pictures of multiple iterations of your products, which one will I receive?

  • We are constantly upgrading and improving our designs, but rest assured that you will always receive the best and most current version available.

What should I do if my tracking device isn’t working properly?

  • If you encounter any issues with your device, please don't hesitate to get in touch with us using the chat bubble at the bottom right corner of the page. We will do our very best to help you out.

How long will it take to receive my order?

  • Orders are typically shipped out in less than 5 business days after they are placed. Orders shipping to the US and Canada usually spend a week in transit, and international orders spend 2 weeks in transit.

Are your trackers compatible with CR2032 batteries?

  • No! Due to the thinner enclosure design of our tracking devices, we were forced to use CR2025 batteries instead of the CR2032 batteries that come standard with the unmodified versions of the trackers. Luckily, these batteries are just as common and can be found in almost any convenience or grocery store worldwide. 

What is the expected battery life of your tracking devices?

  • The expected battery life for both our modified AirTags and SmartTags is 6 months, but this can vary based on usage.

Do you provide technical support for your products?

  • Certainly! Contact us at any time with any questions or concerns you may have and we will be very happy to assist you.

Can I send my own device for modification?

  • Of course you can! This is one of the main services that we offer. Simply Contact Us and we will send you an invoice for $39.99 CAD for each AirTag or SmartTag2 you wish to modify.
  • Credit Card or Ridge adapter is $5 CAD.
  • Shipping to the United States or Canada is included for free.
  • International Shipping is $15 CAD.

What is the process for returning a product?

  • To start a return, please log into your customer account at the top right corner of the page and find the order you wish to return.

Do you offer custom modelled shells?

  • Yes. Please get in touch for a quote for a custom enclosure.

Do you offer a wholesale discount?

  • Yes, if purchasing 5+ items, you are eligible for a 20% discount. Simply Contact Us and we will be happy to assist!